China Ceramics Network News On June 29, the 9th National After-sales Service Conference, jointly sponsored by the China Chamber of Commerce and the China Foundation for Consumer Protection, was held at the Diaoyutai State Guesthouse in Beijing. , Hengjie, together with leading brands in various industries such as Haier, Gree, Midea, etc., has won the honor of "Top Ten After-sales Service Units in the Country" with its industry-leading service level and good reputation among consumers.
As the only representative company in the sanitary ware industry, Hengjie was invited to give a special presentation, sharing the transformation and upgrading of Hengjie’s after-sales service with leaders, experts and colleagues in various industries.
The "National After-sales Service Evaluation Activity" has been successfully held for nine times so far, which has aroused widespread repercussions in the society. This activity is based on the national standard "Commodity After-sales Service Evaluation System" promulgated by the State Administration for Market Regulation and the China National Standardization Administration Committee. Based on three first-level indicators of after-sales service system, commodity service, and customer service, resource allocation, technical support, Fifteen secondary indicators such as complaint handling are used to comprehensively evaluate the company's after-sales service. As a national after-sales service demonstration unit, the award-winning units play a leading role in standardized operation and personalized services in the industry.
Not only that, Hengjie also won two awards in this year's NetEase Home 3.15 home service survey report, "Service Model in the Home Industry" and "Five-Star Home Service Store", becoming a service benchmark. Hengjie has won many awards because it has been committed to building a bridge of trust between the brand and consumers with high-quality services over the years.
Hengjie covers more than 3,000 service outlets in more than 400 cities across the country, bringing users a service experience that exceeds expectations, and Hengjie’s new image store - elegant and simple store atmosphere, friendly and comfortable shopping The environment and innovative and interactive product experience have become a base for users to deeply experience the quality of Hengjie products and services.
Hengjie’s effective 1350 (for you for life) service system is continuously upgraded and optimized according to the new market environment to provide users with a worry-free service experience:
1 criterion: Customer satisfaction becomes the only criterion for testing Hengjie’s service work;
3 satisfactions: In the process of serving users, we must achieve 3 satisfactions, that is, make users "satisfied with time, satisfied with the process, and satisfied with the results";
5 Controls: In order to make users worry-free throughout the service process, Hengjie Services implements "5 Controls" - pipe design, pipe distribution, pipe installation, pipe repair, and pipe maintenance;
0 complaints: 0 complaints from users about Hengjie services has become the common pursuit of all Hengjie service providers.
In September 2016, Hengjie launched the industry's first six-year warranty service for the entire smart toilet. Shuxin, this initiative has also greatly improved the overall service level of the smart bathroom industry.
During the Spring Festival of 2019, Hengjie specially launched the warm and considerate service "Hengjie does not have a holiday during the Spring Festival", and implemented the service commitment of "providing users with values exceeding expectations" with practical actions, bringing thousands of users Different surprises and touches, and received countless likes.
Hengjie’s services are also services that keep pace with the times. On the basis of accurately grasping the service market situation and gaining insight into user needs, Hengjie services are continuously optimized and upgraded.
Rao Tieshan, Director of Operations and Management of Hengjie Customer Service Center, said that Hengjie is deeply involved in the three major areas of operation management, spare parts support, and technical support, and is committed to building an integrated pre-sales, in-sales, and after-sales service system to continuously improve user satisfaction. degree to create the best service experience for users.
Honor is affirmation and motivation
In the future, Hengjie will continue
Focus on quality, continuous innovation, and advocate environmental protection
Dedicated to improving consumers’ quality of life with high-quality products and services
(This article is provided by the enterprise)
