Quality customer service is an important reflection of brand value. For store service staff, quality service is not just talk on paper or rhetoric, but sincere service to customers in work practice. Many novice owners have little in-depth understanding of ceramic tiles. When purchasing ceramic tiles, they will trust professional store sales. Therefore, communication with owners is very important for store service personnel.
Meizhou Oushennuo Liao Xiaohua< /p>
"The transaction is not about the friendship", this is the beginning and the key point of quality service. In September 2021, Liao Xiaohua received the owner of Ziranlai store, Mr. Wen, at the Meizhou Oceano store. He informed the salesperson that he had just purchased a single-family villa in Biguayuan and was currently in the renovation stage. Under Liao Xiaohua's reception, Wen The general manager made a few cursory inquiries, and before Liao Xiaohua could introduce Daban products and services in detail, he left his contact information and hurriedly left the store with his family. Later, Mr. Wen told Liao Xiaohua that he had signed contracts with other ceramic tile brands. In everyone's eyes, this order was a success or failure.
To get the order, she only did one more step than others. However, Liao Xiaohua felt that the reason why Mr. Wen chose other brands was because he did not know enough about the quality and after-sales advantages of the Oceano brand. He told Mr. Wen many times that such a large renovation project would be easy without professional after-sales and supply inventory. Something went wrong. With his passion, coupled with his strong professional ability and service awareness, he stayed with Mr. Wen for more than two months. The most frequent contact was three or four phone calls a day and a WeChat message once an hour.
The so-called luck is just the result of hard work behind the scenes. At this time, due to supply problems, the main tiles of the ceramic tile brand signed by Mr. Wen had not arrived, resulting in a delay in the construction period. On site, it was discovered that the packaging of the previously ordered tiles was old and the tiles were seriously damaged, which wasted a lot of manpower and material resources. and financial resources. After a detailed survey of the site, the mud conservator also said that many ceramic tile brands would use the guise of big brands without professional product quality and perfect after-sales service, and told Mr. Wen that he needed to re-purchase ceramic tiles.
Then Mr. Wen contacted Liao Xiaohua, and immediately went to the store to sign an order of 150,000 yuan, and quickly selected Oceano large slab tiles as the main tiles for the entire villa. He also joked: "If my project has employees with such determination, why not worry about not being able to do big business? Your team has such perseverance and professional talents, it will be difficult not to succeed."
Brands come to the door, transactions are made by individuals, qualityThe strong backing of the brand and the persistence of the team are the key to promoting this big order. In fact, the bigger the customer, the more they care about the experience rather than the price. When your quality and service impress customers and gain their recognition, everything will fall into place.
Every choice made by the owner is the greatest recognition of the store and the Oceano brand. Every Oceano person has the responsibility and obligation to strengthen the relationship between the owners and the owner with extreme detail management and high-quality services. Oceano maintains a sense of mutual connection, identity and security, adheres to high-quality services, accompanies each owner as a companion of a better life, and creates a better living life for them.
