The original intention remains unchanged, and the ingenuity is not stupid. In order to further accelerate development and improve the quality of after-sales service, on April 1, QD Ceramics Headquarters specially invited Group Customer Service Center Manager Shao Wanjun to conduct an internal skills training conference on product after-sales knowledge for all business staff. Everyone made full use of the time gap and rushed to learn, hoping that the after-sales service system of QD Ceramics would become more perfect.
As consumers' income levels increase, consumers' consumption needs gradually change, and the level of demand also increases accordingly and expands in the direction of diversification. In this regard, this training will provide detailed training on product after-sales issues such as after-sales service, customer complaint process, judgment standards, etc., and try to cover every link to solve practical problems.
During the training process, the trainees devoted themselves seriously and created sparks of passion and wisdom. Listen carefully and take notes for fear of missing every wonderful detail. A strong learning atmosphere spreads throughout the scene.
A question-and-answer session was also arranged at the training meeting. Manager Shao patiently analyzed the product after-sales problems encountered by the trainees and answered their questions.
Training is not only an opportunity for self-improvement, but also an opportunity to start over. In view of today's consumption situation, every salesperson must continue to learn and strive to become an all-round sales consultant.
Theory first, training second. After the training, Manager Shao arranged a paper-based assessment and Q&A. Through strict assessment, every trainee can learn something, understand something, and achieve something successful.
At the end of the training session, Manager Shao said, "If you want to be an excellent salesperson, you must first become an excellent after-sales service provider." As the end of the training, he won rounds of applause from the students present.
QD Ceramics, as the industry's leading light fashion ceramic tile brand, while providing excellent products to dealers, has also increased its efforts to improve after-sales service, promote better service standards, and strengthen and upgrade the service system.
The successful implementation of this internal training session will comprehensively improve the work ability, service quality and after-sales system of QD Ceramics headquarters sales staff, and bring a more comfortable, considerate and thoughtful consumer experience to dealer partners and consumers. .
